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About Us

Create an Account

New and returning users to the site will need to create an account. Account users can view previous orders placed in the new system, send messages to our customer service team, track shipments, add shipping addresses, and request tax exempt status. Order information from our previous system will not carry over. If you choose to order as a guest, your ordering and tracking information will not be available to you on the website.

Ordering Information

Users may order via credit card at anytime on our store. If you are a tax-exempt organization, please create your account first and then visit My Account under your name in the top right corner of the screen. Click Request Tax Exemption, fill out the form and attach a valid Ohio tax exempt certificate. Contact our customer service team at 1-800-678-6114 before ordering, so we may place you in the correct tax-exempt customer group.

Return and Refund Policy

All sales are final. Please email extension-pubs@osu.edu with your issue and contact information if you experience any of the following:

  • An item is damaged in shipping. We will replace the damaged item as soon as possible.
  • You receive the wrong item or quantities. We will send you the correct item.

For our county offices of Ohio State University Extension, you will need authorization before any items may be returned. All items must be in good condition and currently for sale on the e-store. Please contact Dave Davisson at extension-pubs@osu.edu for approval.

Shipping

We make every effort to send your order out in a timely manner. During our busy season from January to April, please allow up to two weeks for orders to be delivered.

Privacy Policy

The information you provide is only used by Ohio State University Extension to contact you about your order, and will only be used by Ohio State University employees with specific jobs related to the processing of your order. We never sell information about our customers to outside parties and sensitive financial information is never stored in our systems.

Nondiscrimination Notice

CFAES provides research and related educational programs to clientele on a nondiscriminatory basis. For more information, visit cfaesdiversity.osu.edu. For an accessible format of any publication, visit cfaes.osu.edu/accessibility.

Contact Information

Email: extension-pubs@osu.edu
Phone: 1-800-678-6114

Mailing Address

OSU Extension Publications
364 West Lane Avenue Suite B120
Columbus, OH 43201

Please note that our office will be closed on the following dates in 2018. Customer service representatives will not be available on these dates:

July 4
Sept. 3
Nov. 12
Nov. 22
Nov. 23
Dec. 24
Dec. 25